[Sometimes I'm a cocktail server at an upscale bar. And from this line of work I have countless stories of how strange, weird, wonderful, funny, rude and annoying people can be. Especially when they're dealing with waitstaff, or "the help." I didn't plan on this post being all negative things because there are some awesome people that I deal with at work and I should take more time to write about and acknowledge how great they are. So maybe next time I'll do that. Maybe. I did go back after writing this post and put the word please in front of each of the three "don'ts" just because it seemed nicer. So that's something positive, I suppose.]
From someone in the service industry to those not.
Please don’t say things like “make it good” or “I want it to taste good” Its not like I purposely plan on making your cocktails taste like crap and then as soon as you ask me to “make it good” I change my mind and make it taste wonderful. And I don’t cook your food so if you don’t like it, I will gladly take it back to the kitchen but I have nothing to do with how it tastes. We take pride in the food and drinks that are made, its our art, and we don’t do anything differently because you tell us to “make it good.”
Please don’t come into an upscale bar and tell me you’re in a hurry and need to get your food fast and then order a chicken sandwich or a steak. This isn’t a fast food place. The food here is going to take longer than McDonalds because everything is made to order. If you’re in a hurry order soup or maybe a salad, something that doesn’t have to be cooked. And for future reference, if you’re nice about it instead of informing me that you’re in a hurry and ordering me to get your food fast, I will do everything in my power to get you what you need. I am a server for a living, to pay my bills, not because I want to be your servant. If your’e nice to me I’ll probably even RUN around the kitchen, inform the cooks the of the situation, help them hurry your food along, and tell you to have a nice day when you leave. If you’re nice.
Please don’t try and tell me your food took 20 minutes when it really only took 10.I have a computer that tells me the exact minute your food was ordered. I know you’re exaggerating. And I understand you’re unhappy about something. Maybe you had a bad day, got in a fight with your husband, your dog died, you lost your job, your purse was stolen, your boss hates you. I get it. I have bad days too, sometimes people even talk to me like I’m a child and treat me really crappy at work. If you want to vent, tell me how bad your day/week/month/life is, I will gladly listen for as long as you need. If your food really did take an excessive amount of time, chances are really high that I will apologize before you even have time to complain. I’ll give you a discount if its really excessive. But if you’re just complaining because you want free food. Its probably not going to work anyway. I’ve seen that trick a hundred times and its just annoying.
coming soon…
credit cards, large parties, split checks, blended drinks, special orders, tipping, children and drunk friends. oh and maybe something positive.
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